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How to return an order

The use of Parcelpoint is optional. If you prefer to send your return back via Australia Post or other carriers please send to the following address: ONLINE RETURNS CENTRE, 112-118 Dunning Avenue, Rosebery, NSW 2018

How to return an order with Parcelpoint:

Select from hundreds of local stores such as pharmacies, convenience stores and news agencies to return your order, open weekends and after hours for your convenience. 

  1. Fill in the appropriate fields in the Return Form as received on delivery
  2. Click here to book your return.
  3. Select your preferred returns method
  4. Complete the form online
  5. Print the provided shipping label and attach to box
  6. Drop parcel at selected location

PLEASE NOTE:
You can return any item within 21 days of purchase if the item is unused with the original tags still attached.*
Ensure the product is returned in its original Easy Steps box and packaging. Make sure to enclose the Easy Steps receipt received with the goods. No online returns or exchanges are offered at any one of our Sandler stores or department stores.

ParcelPoint is a separately owned and operated company, and if you choose to lodge your return through them we are not held liable for your return, nor do we have control over the whereabouts or the length of time it takes for your return to reach us. If you have concerns regarding the whereabouts of your return, we would ask you to contact ParcelPoint directly. 

*All items need to be returned to us unmarked, without signs of wear and tear, and in their original, undamaged packaging. For all footwear, please ensure to try them on somewhere they won’t get marked or damaged. If the returned item shows sign of damage or wear we have the right to decline a refund. In this unlikely event we will notify you by email and return the goods back to you.Customers will be responsible for shipping and handling charges for any returns. Easy Steps recommends sending return parcels via registered post as we are not liable if your return is not received.Any refunds will be made in the same way as you originally paid and will be processed against the original credit cardholder details. Please be advised when we have received your purchase back, you should receive your refund in 3-5 days ( it can take longer depending upon your bank).

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